About us
We are the world’s busiest emergency ambulance service.
Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year.
We are the busiest emergency ambulance service in the UK serving one of the world’s most dynamic and diverse cities. We provide emergency and urgent healthcare that is free to patients at the time they receive it.
We are the only NHS provider trust to serve the whole of London and the nine million people who live in, work in or visit the city.
We cover an area of 620sq miles and have more than 8,000 people who work or volunteer for us – rising to 10,000 when including bank staff and students.
We answer around two million 999 calls a year and our crews attend more than 3000 emergencies a day. Our 24-hour 111 integrated urgent care services London answer around two million calls a year.
We play a leading role in integrating access to emergency and urgent care in the capital and are striving to ensure patients receive the right response, in the right place, at the right time.
Our vision
Building a world-class ambulance service for a world-class city: London’s primary integrator of access to urgent and emergency care – on scene, on phone and online.
Our purpose
We exist to:
- Provide outstanding care for all our patients
- Be a first-class employer, valuing and developing the skills, diversity and quality of life of our people
- Provide the best possible value for the tax-paying public, who pay for what we do
- Partner with the wider NHS and public sector to optimise healthcare and emergency services provision across London
Our values and behaviours
We seek to live up to Our LAS Values and behaviours with all of our patients, communities, colleagues and other partners across London.
Caring
- Kindness – be caring and compassionate, polite, welcoming, approachable
- Positive – embrace change, be enthusiastic and optimistic, proactive
- Empathetic – put myself in other people’s shoes, consider other perspectives
- Listening – hear others, be open, approachable, give others space to speak
Respect
- Equity – be fair, embrace diversity, accept others for who they are
- Inclusive – advocate for others, ask for input, seek out alternative views
- Understanding – be interested in others’ feelings, stories and backgrounds
- Appreciative – offer descriptive praise, seek out feedback, value others
Teamwork
- Supportive – offer help when you notice others need it, check in regularly
- Collaborative – seek opportunities to work together, communicate, clarify
- Professional – be accountable, responsible for my attitude, calm and reassuring
- Integrity – be honest, share learnings, act in others’ and LAS’ best interests
